Frequently asked questions
Everything Indian businesses ask before getting started with managed server support.
Getting started
A server-down emergency is escalated as P1 on every plan, 24/7 IST, and picked up by the on-call engineer. Plan response times are 4 hours (Starter), 1 hour (Premium) and 15 minutes (Enterprise). Call or WhatsApp +91 76769 02281.
No. Monthly plans run month to month with 30 days’ cancellation notice. Annual plans are billed yearly and include 2 months free. One-off fixes have no contract at all.
Call, WhatsApp or fill in the audit form. We assess your server, recommend the right plan and onboard you within 24 hours. No complex paperwork.
SSH access (or cPanel/WHM/Plesk access) and a short description of your setup. We handle the rest.
Services & support
Ubuntu 20/22/24 LTS, AlmaLinux 8/9, Rocky Linux 8/9, CentOS Stream, Debian 11/12, CloudLinux and Windows Server 2019/2022.
cPanel/WHM, CloudPanel, Plesk, DirectAdmin, CyberPanel, and bare Nginx or Apache setups without a panel.
Hostinger India, BigRock, GoDaddy India, MilesWeb, ResellerClub, AWS Mumbai (ap-south-1), DigitalOcean Bangalore, Hetzner, Linode and any server reachable over SSH.
Yes: WordPress server setup, migration, speed optimisation, security hardening and emergency recovery. We manage the server layer, not the WordPress admin.
Yes: malware removal, backdoor clean-up, Google blacklist clearance and post-cleanup hardening. Malware removal starts at ₹1,999 + GST.
Yes: Windows Server 2019/2022, IIS, SQL Server, RDP hardening and Windows Firewall configuration.
Working with us
Yes. The whole team is in Mangaluru, Karnataka, and has been since 2007. No overseas relay and no outsourced hand-offs: you talk to the engineer working on your server.
Yes. Most Indian clients talk to us on WhatsApp at +91 76769 02281, with updates in plain language from the engineer on the job.
Everything can be done remotely over SSH or RDP. On-site visits in Karnataka are included in the Enterprise plan.
Yes, on request. Enterprise clients can also have a custom SLA agreement.
Pricing & payment
Starter ₹2,999/mo (1 server), Premium ₹7,999/mo (up to 3 servers) and Enterprise ₹19,999/mo (unlimited servers), plus GST. Annual plans include 2 months free.
Razorpay (cards, net banking, UPI), direct UPI transfer, NEFT/IMPS bank transfer and PayPal. GST invoice for every payment.
No. Prices exclude 18% GST. A proper GST invoice is raised for every payment, so share your GSTIN to claim input tax credit.
No setup fee on any plan. The first month covers the initial server audit and onboarding.
Emergency fixes start at ₹1,999 + GST. Complex issues are quoted after a quick, free diagnosis. No subscription needed.
Technical questions
Yes, root SSH access (or administrator RDP for Windows) is needed for most work. All access is over encrypted connections, and credentials are stored securely and never shared.
No. On managed plans, routine maintenance (patching, monitoring responses) happens within agreed windows, and any significant change is announced on WhatsApp or email first.
Yes: any server reachable over SSH or RDP, including CtrlS, Netmagic, Sify and NTT India data centres, and every global provider.
Yes. On Premium and Enterprise we set up a monitoring dashboard (Netdata or Grafana) that you can access too.