These terms apply when you buy server management, support or one-time services from Anytime Server Support (“we”, “us”) through in.anytimeserver.support. By subscribing or paying, you (“client”) agree to them. Please read them with our Refund & Cancellation Policy and Privacy Notice.
1. Services
- We provide server management, monitoring, security and support based on the plan or one-time service you choose, as described on our pricing and service pages.
- Work outside your plan is quoted in advance and done only after your written approval (email or WhatsApp is enough).
- We work remotely on servers you own or rent. You keep full ownership of your servers, data and accounts.
2. Prices, GST and invoices
- Prices are in Indian Rupees (₹) and exclude GST. GST at the applicable rate (currently 18%) is added at checkout and shown on your invoice.
- We issue a GST tax invoice for every payment. Give your GSTIN at checkout to claim input tax credit.
- Plan prices may change with at least 14 days’ notice by email. Changes apply from your next billing period.
3. Payment
- Online payments are processed by Razorpay (cards, UPI, net banking, wallets). Bank transfer (NEFT/IMPS/RTGS) is also accepted against a proforma invoice.
- Monthly and annual plans are paid in advance. One-time services are paid before work starts, unless agreed otherwise in writing.
- If a renewal payment is not received within 7 days of its due date, we may pause proactive work and monitoring until it is paid. Emergency help remains available at the one-time rate.
4. Support hours and response times
- Support is 24/7 on every plan, including Sundays and public holidays.
- First-response times depend on your plan: 4 hours on Starter, 1 hour on Premium and 15 minutes on Enterprise, or as set in your written SLA.
- A server-down emergency is treated as priority 1 on every plan.
5. Your responsibilities
- Give us correct access details and tell us about anything that could affect the work (other admins, special setups, compliance needs).
- You are responsible for the legality of the content and data on your servers, and for following our Acceptable Use Policy.
- Keep your own copy of important data. We set up and test backups on managed plans, but a separate copy under your control is good practice.
6. Confidentiality and access
Access details and data you share are kept confidential and used only to do your work. We use key-based access where possible, log our sessions and remove our access when you ask. We can sign your NDA on request. See our Privacy Notice for how personal data is handled under the DPDP Act, 2023.
7. Cancellation and refunds
You can cancel at any time. Cancellation takes effect at the end of the period you have paid for. Refunds are handled as set out in our Refund & Cancellation Policy.
We may suspend or end services for non-payment, abuse or serious breach of these terms, after giving notice where reasonably possible.
8. Service availability
We aim for 99.9% uptime on the servers we manage, but we cannot guarantee it where the cause is outside our control, such as your hosting provider, data centre, domain registrar, third-party software or a cyberattack beyond reasonable prevention.
9. Limitation of liability
To the extent allowed by law, our total liability for any claim is limited to the fees you paid us for the affected service in the 3 months before the claim. We are not liable for indirect losses such as loss of profit, business or data, except where caused by our proven negligence or wilful misconduct.
10. Changes to these terms
We may update these terms. We will email active clients about material changes at least 14 days before they apply. Continuing to use our services after that means you accept the updated terms.
11. Governing law and disputes
These terms are governed by the laws of India. We will first try to settle any dispute in good faith by discussion. If that fails, the courts at Mangaluru, Karnataka have exclusive jurisdiction.
12. Contact
Anytime Server Support · GSTIN 29AALCT8764G1ZL
Email [email protected] · Phone / WhatsApp +91 76769 02281