This policy explains how you can cancel a plan or a one-time service bought from Anytime Server Support through in.anytimeserver.support, and when you get a refund. We provide services, not physical goods, so nothing is shipped.
1. Monthly and annual plans
- You can cancel any time by email or WhatsApp. Your plan stays active until the end of the period you have paid for, and it will not renew.
- Payments for a period that has already started are not refunded, including partly used months.
- First-month guarantee: if you cancel within 7 days of your first payment for a new plan, we refund it in full, less any one-time work already done at your request.
- Annual plans cancelled after the first 7 days are not refunded, but you keep the service until the paid year ends.
2. One-time services
- If you cancel before we start the work, we refund the full amount.
- Once work has started, we refund the part that was not delivered, based on the scope agreed with you.
- If we cannot complete the agreed work for reasons within our control, you get a full refund.
- No refund is due where the work was done as agreed but the problem returns because of new changes, third-party software or the hosting provider.
3. Duplicate or failed payments
If you are charged twice, or money is debited but the payment fails, tell us with the Razorpay payment ID or UTR. We refund the extra amount in full. Most failed UPI and card payments are automatically reversed by your bank within 5–7 working days.
4. How refunds are paid
- Refunds go back to the original payment method through Razorpay, or to your bank account for NEFT/IMPS payments.
- We start the refund within 3 working days of approving it. Your bank usually credits it within 5–7 working days after that.
- GST is refunded together with the service amount, and we issue a credit note for your records.
5. How to ask for a refund
Email [email protected] or WhatsApp +91 76769 02281 with your name, invoice or order number and the reason. We reply within 1 working day.